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1.3 Based on 47 reviews
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  • Customers like
    • Absolutely nothing about this company 1
    • Our account rep - she tried 1
    • Tonya grubb she is excellent 1
  • Customers don't like
    • No responsibility for mistakes 9
    • Horrible experience 8
    • Terrible customer service 8
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I have been in the benefits administration field for over 10 yrs. I 've had the pleasure of services hundreds of clients and have worked with dozens of EDI administration companies. In 2011, when Obama Care first bloomed into the scene, we noticed that brokerage firms and payroll companies began to monopolize on the ACA requirements. They began venturing into the Ben Admin world, hoping to have added product benefits. Some have achieved this... Read more

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I called today to get a quote for payroll services. I was told there is only one girl that gives accurate quotes and her name is Laura. Laura is not in and nobody else can give quotes in this organization. I called corporate and the gentleman from the Presidents Office said this was not how they do business, that someone else can give us a quote. Later, I got a call from the Phoenix location. Pam, the senior management in Phoenix and yes, Pam... Read more

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I used these people for less than 5 weeks and it is apparent there is complete and utter chaos reigning throughout this company. Do yourself a favor and run the other direction if ever considering this company for services. Payroll journals, paydays, check numbers listed inaccurately. This company is terrible...Try calling in and get someone to address the complaints they often fall short of. From the start of their services constantly being... Read more

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Paychex is the hands down the worst payroll/HRIS/time-keeping system I've ever used. The left hand doesn't know what the right hand is doing and the client gets hit between the different departments like a ping pong ball. Yesterday I waited for an hour on hold before my call to their On-line Time & Attendance was even answered. Luckily I got a knowledgeable person. When I called today, I got a person that knew less than I did. After 45... Read more

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A year ago, I was contacted and was offered a demo. That was chaotic in it of itself. They missed the appointment, and there was confusion between the young lady sales person and the person who was going to do the demo. The sales lady wasn't able to answer any simple questions. I immediately canceled. Boy! I was in for a treat, because the sales guy kept threatening to keep calling me until i gave him another chance! It got to the point i had... Read more

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They started out strong so I know they were capable. Then they transferred my account to my permanent adviser. That is where they went down hill fast! It got so bad and I was over charged so many times and could NEVER get a hold of my adviser or get a return call or email from her that I cancelled with them. Got my final $100 over payment refund and refused the fee to send me all the payroll docs so I could start elsewhere. I would not recommend... Read more

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We spent 5 months trying to get them to fix a payroll tax issue. WE TRIED 5 MONTHS TO GIVE THEM $25K IN PAYROLL TAX WHICH WAS NEVER REPORTED! For 2 months they put their heads in the sand and then for another 2 months they refused to return our calls/emails. I ran payroll for 4 years and never had an issue. This year we haven't had a payroll that was without mistakes. We are switching and I can't get away from them quick enough. I have... Read more

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A client of mine has been with PayChex for 1.5 years. A month has yet to pass where a passed due payroll tax notice isn't received, or a notice of under payment of UI taxes, from one of the eight states my client operates in. The CSR assigned to my client left PayChex, and not only was my client not notified, they went six weeks with no CSR at all. Emails were sent to the missing CSR , and went into a black hole. Voice mails were left and... Read more

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It is unfortunate that the IT/"Development" Team is sooooo incompetent. Paychex Flex is a complete disaster. There is absolutely NO integration of the benefits module with the Payroll system even though it has been a full year since it was supposed to have been integrated. To make it worse, the people who work for Paychex have no ability to upload the Open Enrollment benefit elections, and have basically told us they won't manually enter the... Read more

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We just finished a four-month ordeal with Paychex, trying to get them to fix a *** mistake that they made. It would be impossible to exaggerate how incredibly terrible the customer service is at this company. Not incompetent - blatantly careless and cowardly. The mistake itself was made AFTER we reminded them several times to NOT make payroll payments in October for a company that had been closed down. So they did it anyway = payroll to us,... Read more

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