Paychex
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Paychex Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paychex has 1.4 star rating based on 171 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Payroll specialist, Discount and easy to use payroll input, Every thing in auto.
Cons: Terrible customer service, Inaccurate information, Little to no communication.Recent recommendations regarding this business are as follows: "Use Fedelity which is a great investment firm or another investment company. Run away from Paychex.", "Keep calling", "DONT USE THEM", "Do not use l.will not stand behind themselves.spoke with a individual about a issue was informed to send via email the attachments required and have not received any responses", "Use ADP".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paychex has 1.4 star rating based on 171 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Payroll specialist, Discount and easy to use payroll input, Every thing in auto.
Cons: Terrible customer service, Inaccurate information, Little to no communication.Recent recommendations regarding this business are as follows: "Use Fedelity which is a great investment firm or another investment company. Run away from Paychex.", "Keep calling", "DONT USE THEM", "Do not use l.will not stand behind themselves.spoke with a individual about a issue was informed to send via email the attachments required and have not received any responses", "Use ADP".
Most users ask Paychex for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Paychex Reviews
"Cant login"
Everything fixed went great no problem was fast easy no issue great service,very attentive friendly.
"Can't get a hold of my investment"
Can't get a hold of your rep. they continuously mess up and do not issue checks when suppose to causing my employees to get upset. they constantly switch out...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't get a hold of my investment
Preferred solution: Full refund
San Francisco, California
I have been trying to get my 401K account from this company since December of 2022. We are now in March 9th, 2024 and I have yet to receive my account foounds.
When I left my old company that uses Paychex. I begun working for a company that uses Fedelity Investment which is a Great Company.
I asked Paychex to do a 401k Rollover to Fedelity. They were very Fast to charge me for the Rollover Investment. Then they said they would send a check which Fedelity Investment asked why are they sending a check. The company never received the money and then when I left the company.
I had to file paperwork with Paychex not once but twice to get My 401k Check reissued Directly to me. They said they would send it out as soon as the paperwork was processed and check reissued. They had me fill out another form to get my check reissued to me for the second time and still I have not received my check yet.
Started this process in December of 2022. A year and almost 3 months later Im still waiting on my payment.
User's recommendation: Use Fedelity which is a great investment firm or another investment company. Run away from Paychex.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Resolved: Trying to rest my password and phone number on my account
Oakland, California
Payroll
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Get paid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellaire, Michigan
No answer
User's recommendation: Keep calling
Lebanon, Ohio
W2 wrong information
New York, New York
My email has change new email alexander buda 044& Gmail.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vineland, New Jersey
Cant login
Milwaukee, Wisconsin
My w2 2020, I kimberly nash wanted to change my W2 to exempt for DeC 23 from 3 dependent
Paystub
Is the all down
Preferred solution: My username and password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grove City, Ohio
Withholding amounts
Cicero, Illinois
Paycheck not received
Rochester, New York
App on my phone
Need my username and password I don't remember them
Preferred solution: My username and password
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