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1.3 Based on 52 reviews
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  • Customers like
    • Our account rep - she tried 1
    • Payroll specialist 1
    • Tonya grubb she is excellent 1
  • Customers don't like
    • No responsibility for mistakes 12
    • Terrible customer service 10
    • Inaccurate information 8

I just found out that my discounted amount paid for fees was only good for one year. When I negotiated the amount to be paid for Paychex's service, the rep agreed on $30.60 per pay period for as long as we use PayChex service. Shame on me if I missed the one year time frame in the contract. It doesn't negate the Salesperson's misrepresentation of the terms of our agreement. On top of this issue, we've been charged random amounts for the PayChex... Read more

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Paychex sent out a guy to sign me up for 401K retirement plan for my company. The rep said I had to pay a $1,500 fee that was required by the IRS to guarantee no lost of funds and to be tax free. He said he had no control over what the IRS charged and that, they only charge $95 a month to process any money you would like to put into the plan, and $0 if you decided you didn't want to. Soon found out that it was a lie and I trusted Paychex. They... Read more

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  • From mobile
  • Nov 07
  • #951195

Horrible employe Customer service they would not even give a fax number for garnishment dept so i could get a cancellation of garnishment at the child support office

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This company is a disgrace! I am over 14k in tax debt due to BAD Communication and LACK of follow through! They need to get out of the business of assisting small business and go take some classes on service. I worked with a SUPERVISOR for 6 months who kept apologizing for the FACT she THOUGHT I had been processed on the tax service. Know that I am up the WAZOO in bills she and her supervisor want to put all the responsibility on me. I am beyond... Read more

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  • From mobile
  • Oct 14
  • #936771

Capital one 360 use paychex services for mobile check deposits. So I desposit my pay check thru my mobile app for my bank and call the bank to see why I had a hold on my paycheck. Come to find out paychex put a hold on my paycheck. Now i have to wait 5 days for the hold to come off. The bank nor paychex will take the hold off. Poor cuatomer service.

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I was on he Paychex Cobra insurance d/t losing my heath insurance from my employer. I filled out all the appropriate paperwork Paychex sent me in order to not have any gaps in service. I made all my monthly payments from 1/1/16 through 6/2016. Paychex sent me a letter stating I am missing paperwork. I spoke with a representative who put me on hold while speaking with their supervisor. They then stated to "disregard the letter" and I am "all set"... Read more

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We've been Paychex customers for years. We've had issues with payroll mistakes and other "human" errors BUT... We terminated an employee and paid out his final vacation balance (as calculated by Paychex). He complained that he was shorted so we investigated. Our Payroll Processing Specialist looked into it and told me that 30 hours was deducted a few days earlier. I asked "who and why" and she said "I don't know... I didn't do it". I then... Read more

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Payroll ran late and employees did not receive paychecks on time. Some employees were paid incorrectly. Read more

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We have been struggling with Paychex since 1/1/16. Being optimistic I hope each issue we face is the last and things will run smoothly. That has not been the case. Today, again, our employees can not access their pay stubs. No known solution. We are unable to upload new employees or make changes at this time (been going on 2 weeks) due to an update - but "tech support is working on". For a large company Paychex has the most random glitches... Read more

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I have tried to contact Paychex located in Novi, MI 11 different times and was electronically put on hold for a minimum of 5 minutes and the longest hold time was 48 minutes without ever speaking to a human. All calls were made during business hours. I sold my business and closed my account properly through their channels. They continue to invoice me for work never performed and attempt to debit the account that was closed after I sold my... Read more

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