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from Michigan ...novi paychex office...I have a small business to pay my one employee. They / rep contacted me and say we will charge $ 5 to 8 per employer payroll biweekly if you will get our services.. but they charged me $82.50 to pay one employee. file dispute for...
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#1048730
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We are a small start up company. We researched multiple payroll companies when our CPA recommended a rep at Paychex. They sold us on their "all inclusive" services and streamlined payroll. In 4 months we were unable to run one payroll correctly. They made multiple...
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1.0
I didn't like
  • No responsibility for mistakes
  • Bad experience
  • Incompetent
#1035361
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100 words really won't do but I will try. Accounts recommend this great guy who works for Paychex. He comes out to meet. We he 1 person's paycheck's payroll to be done 1 x a month for the same amount. He says $70.00. I said WHAT!!! Wow! He looked suprised at my...
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#1033682
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Paychex Small Business Payroll Services Review

Paychex
#1051405
1.0
This company is a total time waster. If you are looking to simplify your payroll forget them. They don't listen- no personalized service, difficult to reach, hidden charges etc etc. I had the simplest possible account--- same every week but I spent answering questions and over and over.
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My Employer Has Our Payroll Through Them Review

Paychex
#1012574
I was supposed to get my check on the 15th, now the 23rd and still no paycheck. I can see now by reading other reviews as to why, obviously they just do not care. As long as they get paid, all is well in their eyes. Single mother of 3 kids, completely unacceptable.
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Paychex Payroll Review

Paychex
#1001886
1.0
Worst experience with this company. They are very hard to get in touch with and cancel. There employees all play dumb and take no responsibilities. We have been trying to cancel and they keep ignoring us ant keep charging us
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Paychex Payroll Services Review

Paychex
#984627
Paychex did my company payroll and I paid myself a salary. They never sent my w-2 for 2014 tax year however my accountant did my taxes for 2014. The IRS is calling looking for 30k plus from me. The time wasted on trying to resolve is ridiculous. They have until tomorrow to resolve or will report to New Jersey consumer affairs on thursday.
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We started our service with Paychex in 2016. We use their Time and Attendance, HR, and PayChex Flex. Their support is TERRIBLE and their system is down frequently. Since implementation, we have had multiple support representatives, three different Time and Attendance...
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#1033489
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Last year, I started in a new HR role within my company and now work directly with Paychex handling our payroll and tracking employee hours. My experience has been terrible, please don't use this company to handle your payroll. Our specialist rarely responds to emails...
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1.6
I liked
  • Tlo staff
I didn't like
  • Paychex payroll staff they seem incompetent
#1030267
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have your accountant figure out all the taxes, unemployment, social security, etc. for them. be sure to include unemployment for state and fed. you have to be very specific about what want them to do as it relates to payroll. in other words, do the math for them. don't...
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Anonymous
Nicholas Delisio 1

Hello,I work with ADP. Paychex is a competitior of ours and if you are interested I can show you how our software, technology and service exceeds paychex. My number is nick.de...

2.5
#1029773
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Been with Pay Chex for over a year, and have yet to have one payroll go smoothly. Keep getting deductions taken out that I didn't authorize. You can never get a hold of anyone. Have yet to this day talked with my "specialist" This is a horrible company and management...
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Anonymous
Nicholas delisio 1

Hello,I work with ADP. Paychex is a competitor of ours. I would love the opportunity to show you how our service, pricing and technology exceeds paychex. My email is nick.deli...

Anonymous
Al

Good evening! I work for ADP and have heard this compliant a lot recently because the rep will promise you a single point of contact, and then that person is never around. Thi...

1.0
I didn't like
  • Terrible customer service
#1014809
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Sign up started to notice negative amounts coming out of my checking account and they would not reimburse me I Finally CANCELLED WITH THEM STILL SEEING CHARGE COMING OUT.Stay away from this company.I might have to close down my checking account if these charges no not...
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I didn't like
  • Sales rep was untruthful
#1010332
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DO NOT use Paychex to process your payroll. Your data is not secure with Paychex! We have a small organization and when Paychex switched their system several months ago, the mailing addresses of several of our employees were suddenly changed to incorrect addresses. But...
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Anonymous
Al

Yikes! That sounds like quite the headache MrsStrayhorn. It sounds like they also may have had a breach in their system with a large amount of their Wisconsin state tax return...

1.0
I didn't like
  • Lack of security and horrible customer service
#1009931
Reply to reviews
Kindly think twice before signup with Paychex for a service. Paychex representatives are very lazy and don’t do work. Only thing that Paychex do properly is collecting payments from client. Apart from that they don’t care about clients, ESR is one of the worst service...
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Anonymous
Alex

Good Evening Sir,I have heard this quite a few times in my years working with ADP about Paychex. Their 'one point of contact' never really works and that is why ADP does not d...

Anonymous
Anonymous

Love your gammar!

#1007427
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