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After being employed at the same organization for two years, Paychex decided to change my tax withholding preferences to NONE for NO reason and without ANY documentation (because I never requested the change!). I didn't notice because it happened at the same time I...
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1.0
I didn't like
  • Inaccurate information
  • Bad experience
  • No responsibility for mistakes
#1089266
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Paychex in NJ have been deducting monies from my business account for over a year for services being provided to another company. When i call, they tell me the only way it can be stopped is if the "claims administrator" contacts them???? I dont have any business with...
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1.0
West Henrietta, New York
#1086582
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I was transferred several times, and many don't know how to perform their job. I had to keep repeating my issue each time that I told someone and was transferred to another department. I just was so over them at that point. They have horrible customer service and they...
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1.0
#1084959
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Paychex - Still billing account after service has been cancelled

Paychex
#1085787
1.1
Very very bad service. Emailed cancellation form paychex sent me and still charges coming out of account. They had the nerve to send me to a collections agency, while still debting account. Talked with several people at paychex no one seems to have any sense. Advise uless your a good sized company have your CPA do the paperwork and do your payroll through your bank.
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Paychex - The worst I have EVER dealt with

Paychex
#1085566
I worked for a nonprofit organization before I retired. They are the absolute worst and a nightmare to work with. They are also the most horrible to work for. Check out all the lawsuits people have filed against them, and won.
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I hate Paychex

Paychex
#1085450
1.0
Paychex makes it way too difficult for anyone to access their 401k info on line. I work at a bank and live with security codes but this is ridiculous
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Love Paychex

Paychex
#1081909
Payroll is simple, hold time is a little long but they always make sure to answer my questions. We had our employee handbook with them and they were on top of all laws. The Rep was really helpful and she came to the clinic and helped me present the handbook so I give them 5 stars! Also, for OSHA they did a full walk through and got all my books. Very on top of it!
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I work for Paychex. Customers are not a priority to them. Paychex doesn't care if you have errors. Paychex doesn't care if information is put in correctly. Paychex holds up payrolls because they have too many funds going out at the same time. Paychex may take your...
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Anonymous
L. Torres

Why is you system clocking people out under false pretenses and why is night shift being clocked out . Example you come in Sunday night at 940pm and it's clocking you out at 1...

Anonymous
el8

Well that isn't reassuring considering they didn't get my account change for direct deposit done last month, and it doesn't appear to have been done this month either because ...

1.1
#1079372
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I work for a small, family company, and we were considering retirement plans, brought in someone from Paychex to talk things through without making any final decisions. The lying cheat signed us up for a 401K without our permission, then charged us fees for it. We've...
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Anonymous
Joel

Sorry to hear about your recent experience. I work for ADP as a Senior District Manager and would love to talk to you to see if there's any way we can help. I can be contact v...

1.8
I didn't like
  • Inaccurate information
  • Unusable website
  • Reliability or responsibility
#1072329
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I have 25 years accounting experience and have worked with several payroll services. Paychex is absolutely the WORST system I have ever worked with. Not only is the system itself cumbersome and about as anti-intuitive as it gets, but getting customer service is...
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Anonymous
Allison

I'm sorry to hear this. I'm from ADP and believe I can help you out in these areas. Give me a call so we can chat 561-846-2891

I liked
  • Not much
#1072164
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Thought being a large reputable company that we would get great organized detailed service. It has been a nightmare! Initially, like most sales, they were very professional in getting all of our routing and banking info. However, two months into business, the local HR...
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I didn't like
  • Bad experience
#1071727
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Switched from ADP recently and it's quite possibly the worse decision I've ever made. For the most part, customer service is awful and I was given incorrect information about he benefits of the service just to find out after the switch most of it isn't true. Have been...
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PaychexPayrollSpecialist
Anonymous

Unless your account has gone to Corporate. No one will be concerned at Paychex if you get penalties or liens against your business. As of now I have seen customers waiting 11 ...

1.8
I didn't like
  • Inaccurate information
  • Little to no communication
  • Paychex payroll staff they seem incompetent
#1065072
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I only used them for a few months because it was a nightmare. From the rep forgetting about our meeting and not showing up to billing errors in my account to not filing my quarterlies, to not terminating my quarterlies when I asked them to upon my termination with them...
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1.8
I didn't like
  • Reliability or responsibility
#1064197
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My employer uses Paychex and it is nothing but problems. We get checks late, incorrect pay periods, incorrect wages! This is completrly unacceptable. Our system says somrone gets paid, say $9, paychex sends there checks at $8. We have tried to fix these things and we...
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1.0
#1063978
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