Madgie Bya

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Verified Reviewer
| map-marker Orlando, Florida

Hardship

Request to hardship review? Well paycheck system have no way to send documents to paycheck system I try the email not going Thur?
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Astrit R

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Verified Reviewer
| map-marker Brecksville, Ohio

Change phone number

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I need too change the phone cant get any help I call 10 times no answer very very disappointed the costumer service cant help no answer
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Preferred solution: Update my phone number

Andrea S Waf

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Verified Reviewer

Rude - Inefficient

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I am an independent marketing contractor. For the convenience of my clients, I made the mistake of recommending Paychex to keep their accounts in order.

Not only have I received complaints from my clients with regard to how expensive they are, but I additionally have my own complaints. The mantra at Paychex MUST BE, "We don't care about our clients or their employees". The account managers are CONSTANTLY unavailable. "On vacation" "Out of the office" "Won't be back for a month".

Turning now to the employee experience, not only are they outright rude to employees requesting simple information like "Where is my money? My employer paid you, but you didn't pay me". The response I received for that inquiry this morning was "Ask your employer", to which I replied" I did, they said they paid you". This representative, Ingrid H.

just short of told me to F*%# off then disconnected. I will be immediately requesting that my clients fire Paychex. I am absolutely in awe of how disrespectful this company is, how poorly they consider their clients and their clients employees and how unforgivably rude they are.

Do not use this company. If you are an employee and your employer selects this company, I urge you to express the importance of switching to a competitor like ADP.

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Loss:
$500
Cons:
  • Expensive
  • Disrespectful
  • Reliability or responsibility

Preferred solution: Apology

User's recommendation: DO NOT USE THIS COMPANY.

1 comment
Guest

my experience as a long time customer has been similar. Service has really deteriorated.

Bob M Fju

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Horrible Customer Service

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Since they moved to remote workers, they went from bad to worse. I could go in and on how horrible they are while I wait to get off hold, now 30 minutes, but I wont. Do yourself a favor and find another Payroll provider.
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Preferred solution: Price reduction

User's recommendation: Stay Away

Joanne R Qjg

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Verified Reviewer
| map-marker Wolcott, Connecticut

Trying to reset password and username

Every time I go into my account it says incorrect user name or password I am an employee with RMS management services in Berlin, CT. I can not get into my acct. fir the last month no need to be able to view my pay check stubs. I need to know what is going on with my work details. To make sure Im getting paid the right amount of money and hours.
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Preferred solution: I would like to get into my account to view it. I get paid every 2 weeks on a Thursday. I just got paid this last Thursday.

User's recommendation: I can’t get any help from your staff!! Could someone please text me asap

Lesta Ovi
map-marker Charlotte, North Carolina

No puedo entrar ami cuenta pay chek

Tenia una cuenta en pagar comprobar pero se me bloqueo ahora quiero entrar pero no puedo que haga agua número marco
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Anonymous
map-marker Guatemala City, Departamento De Guatemala

Their customer service is useless, they don't follow up with customers issues.

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Called and email dedicated payroll specialist and her supervisor several times regarding the whereabouts of employee garnishment checks, it has been over a month, not an email or return call, this happen before and it took them months to release those checks. Looking for a responsable payroll company.
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User's recommendation: Don't use them!

Daisey Rrr
map-marker Anaheim, California

To give my bank account information

No review or complaint im trying to get my account info to look at account so i can get paid for my job
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Anonymous
map-marker Oroville, California

Unhappy

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Its so hard to reach you guys. I have to try to call on my lunch but all I get is a bot and I feel stuck.
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Robin H Hmz

Poor customer service

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We've been a client for years and since they started remote work by payroll specialists, their customer service is the absolute worst of any company I have ever dealt with. Find another payroll company. They are the worst!!
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Cons:
  • Payroll specialists know nothing and are rarely helpful if ever
  • Little to no communication
  • Excessive fees

Preferred solution: Let the company propose a solution

User's recommendation: Find another company!!

Anonymous
map-marker Phoenix, Arizona

FOR YOUR SECURITY STAY AWAY

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Having met a Paychex current employee, she has no regard for patient private information. While visiting a family member, this employee was facetiming friends and speaking out loud bank information.

While the employee was speaking information, she was writing client's bank information down on a yellow note pad and leaving it out in the open for other guest to see client's personal information. She bragged about smoking marijuana while taking care of clients. Muting them and being disrespectful, saying this is America if I can't understand them they need to learn English. On this day, she had a call from what she said was a Russian client.

She then mentioned, and verbal trash talked about her clients to a group of people at the place she is living and verbally bashing her Boss and some of her co workers. She also was showing how she took a picture of Certain famous sister's name and info and showing them the picture that I also saw. She then leaves the yellow note pad with bank info where anyone can see and take their information.

This is awful. She needs to be fired!!

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Cons:
  • Untrustworthy employee

Preferred solution: This employee needs to be let go her name is Erin Anaya Zurcher I believe

Chris b Ibq

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Verified Reviewer

401k distribution

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You can't speak to a person regarding my issues! Please answer my calls! Terrible customer service. I need to withdrawl my 401 since im no longer employed with a1 roof trusses.
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Preferred solution: Let the company propose a solution

Heather C Xyo

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Verified Reviewer
| map-marker Petersburg, West Virginia

Need help loggin into my paychex app

I need to change reset my phone number because I don't have that phone number anymore, but I had to reset my acct also because I forgot my password and everything please can you email steps to get back into my acct please, so I can do my taxes or start on them possibly i have no phone number so i cant do it over the phone
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Caroline H Kfv

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Verified Reviewer

Horrible Continuing health benefits service/coverage

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Paychex continuing health benefits coverage is the worst! It's been a month and for starters I don't think anyone is actually working their customer service/help line.

We have called multiple times only to be on hold for upwards of an hour and then the call is dropped. We have never actually been able to get through to someone. Then as pricey as these plans are, they were happy to cash our checks early on in the month and we just received paperwork to make sure we keep paying...but we keep being told by pharmacy and doctors that it shows we have no coverage. I find that ridiculous.

Through an email with help from my husband last employer, we were told that we do have coverage and we can file claims later???! Seriously?

It seems like their job to ensure we have the continuing coverage we paid for (and again they didn't forget to cash the checks) and not require us to backtrack and go after money we have to pay out of pocket when we just paid an astronomical price for continuing coverage. Mind you it is now the end of the month.

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Cons:
  • Horrible customer service - if any
  • Little to no communication

User's recommendation: stay away

AmberLee H
map-marker Fort Atkinson, Wisconsin

Need to know why my check was not deposited to my bank account

Brewslows owners both Pat and Dennis are refusing to re deposit my pay check into my correct account they refuse to call the payroll company and I have tried to call the payroll company and they said they can not do anything for me only the employer can call them and have it fixed
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Do not work for breslows

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