I cannot believe Paychex is still in business, must be because their competition (ADP) is just as horrible at what they do!!!!!!
Without a doubt the worst company to deal with next to Comcast. They come into your office and sell you a bunch of BULL about their customer servIce and how easy it will be to use their forms and how they are there to help.
FACT- the company handling all of the medical remibursement by/for PAYCHEX ARE NOT PAYCHEX EMPLOYEES THEY ARE A THRID PARTY CONTRACTOR WHO COULD CARE LESS ABOUT YOUR MEDICAL BILLS!!!!! Here is the reality. If you have a HRA (health reimbursement account) or HSA ( Health Savings Account) through Paychex you will be expected to prove that services you are asking to be reimbursed were actually needed. PAYCHEX WILL NOT REIMBURSE YOU unless you submitt ALL of the documents they demand.
Further while you are searching for the health records they demand PAYCHEX WILL LOCKUP your account and prevent you from using their card until they decide to unlock it. So, while you attempt to provide EVERY single scrap of evidence (which could take weeks), PAYCHEX will LOCKUP your card and prevent you from using it until they are satisfied. I tried to fax documents to them on their fax line 10 different times, eqach time their fax was busy. I'm beginning to think the whole HRA and HSA by PAYCHEX is nothing more than a scam.
When I called to tell them about their fax problem, the foreign lady (I sincerely dont think the phone calls are answered in the US) stated that there was nothing wriong with their fax and that I should go to another fax machine because it is obviously my fault not theirs!!!!!!!!!!!!! SO BE PREPARED TO MAIL ALL OF YOUR DOCUMENTATION EVRYTIME YOU SEE A DOCTOR!!!!!
Reason of review: Bad quality.
Monetary Loss: $500.
Preferred solution: Full refund.
Location: 29065 Cabot Dr Suite 100, Novi, MI 48377, USA
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Please avoid publishing any personal information and promotional content
Hey I know you said you weren't fond of ADP either, but I work for ADP and I would be happy to have a meeting with you if you are interested.
Thanks
Nolan
Small Business Services
Troy, MI