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Thought being a large reputable company that we would get great organized detailed service. It has been a nightmare!

Initially, like most sales, they were very professional in getting all of our routing and banking info. However, two months into business, the local HR sales rep stalked me and my husband like prey on Nat Geo. After insisting on meeting with both of us separately and insisting we give her our banking info just "in case" in a year when we possibly are ready to move forward with HR services, she must have forwarded our banking info so she could get a much needed commission. The service she was selling was to cost 1800$.

that following Friday, my husband and I discovered that 4K was deducted from all of our accounts! After disputing through a huge corporation that I thought was such a perk. It took them a month to refund our funds! And after about 10 emails and conversations with employees that passed the buck.

As far as the rep, she bailed immediately after receiving her commission and forwarded us to her manager, who took up for her, insisting she was honest and had integrity and yelled at us. Fast forward to 2 months later and we switched payroll companies, my former employee discovered Paychex didn't withhold Federal tax! I have currently received an email from a rep insisting I give them banking info and sign for the employee and employer and give them full access to fix their error! The reason my husband and I chose a 3rd party was because we aren't great at taxes and deductions.

We see Paychex wasn't either. But now they are trying to hit us up on the back end of their error!

If you are considering an honest company and no hassles with your payroll, as we were, RUN as fast as you can to another company. It's been nonstop with them.

Reason of review: Read complaint, all the above.

Preferred solution: Do their job accurately .

Paychex Cons: Bad experience.

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