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1.0

Paychex may be the most poorly organized company I have ever dealt with. Their account representatives (I have dealt with several) are unresponsive, disorganized, and have repeatedly made errors in our company's accounts.

It takes multiple emails to get a response, usually days later. Calling on the phone puts you in endless queues of hold times or forces you to leave voicemails as the account reps are on other calls.

I have spent countless hours on the phone trying to correct our systems internally for payroll and health care.

Today, my wife called me at work and informed me that our health care had been canceled. No phone call from Paychex, no attempt to correct the issue, nothing, just my family, without coverage, and completely unaware of it.

I highly suggest you find any other company to work with.

Reason of review: Lost health care coverage.

Paychex Cons: Customer service.

Location: 3420 Executive Center Dr Suite 310, Austin, TX 78731, USA

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Courtney L Htm

Hi there!I am so sorry to hear what happened with Paychex! I am a business consultant for ADP and I would love to make sure this never happened again.

Please call me to discuss how I can help your business. 908-566-****

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