Product: Paychex Payroll Services Clear all filters (0 of 77 reviews match)
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I had a glowing 3 year experience with Paychex, but I knew well in advance if I ever "broke up" with them, it would be a nightmare. I took payroll in house in January and that's when my troubles began. BEWARE if you are in OREGON working with Beaverton folks. Everyone...
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1.8
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Paychex Payroll Services
#1246206
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Double paid an employee. Then didn’t adjust reports so I had to fight that problem with my agencies. Didn’t file state quarterlies timely or reimburse me for the penalty. I found that out when the state began calling. Didn’t cancel me when I submitted my form...
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MutedSiberian
MutedSiberian

Exactly my issue. Took me 11 calls to finally get it settled...I think. I also had problems with my quarterlies, to the tune of $16K last year. I hope you get everything you a...

1.3
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Paychex Payroll Services
I didn't like
  • Customer service reps do not stand by their word
  • All of the issues and our wasted time
  • Paychex payroll staff they seem incompetent
#1237299
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Access to their paystubs has been very spotty and the support for employees trying to login to their account has been abysmal. This company issued paychecks for the wrong amount to most of our employees. They also made deductions that were unjustified, by accident. Paychex...
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1.0
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Paychex Payroll Services
I didn't like
  • Customer service
#1214795
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i was very happy for many year witht Paychex of MIramar branch but after my representative was changed to Tampa Branch , them the service went from 10 to 1 the representative is never confirming that the information is received , the payroll is being mess up many times...
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1.5
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Paychex Payroll Services
#1206450
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Paychex - Thives

Stole $2800 out my account. Worst Company Ever!!!
1.0
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Paychex Payroll Services
#1188620
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Paychex invest your money so they can get a profit from it. They will do everything to hold hold your money and charge abusive fees. I rollover my 401k and asked for a disbursement check for my self. Instead they give my disbursement check they took taxes out of the...
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1.0
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Paychex Payroll Services
#1172838
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Paychex - Fraudulent company. Stealing my money

I fired Paychex as payroll company after they did not pay my employees on time in 3 ocations. They have access to my accounts because they were doing the payroll. I submitted written notifications of cancelation of all services. After 4 months they still pay themselves.
1.0
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Paychex Payroll Services
#1168937
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Paychex overpaid social security by more than three and a half times what it should have been. Medicare was also overpaid by more that twice what it should have been. Their solution was to skip deductions on the following weeks until ther error was caught up. Now here...
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Paychex Payroll Services
#1132197
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Flex platform was not calculating 401k correctly, employee data erased after conversion from 'Preview' platform.Customer service is slow and horrible with high turnover (might as well call out of the country if they take so long to get back to you), price increases...
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Paychex Payroll Services
#1110496
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Our reps great efforts were pointless matched up against the "cooperate machine" Paychex runs. No personal connection at all . I made the mistake of joining due to some of their policy change. Im not the type to do a review like this. But I am really upset. If Carl...
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1.0
Product
Paychex Payroll Services
I liked
  • Sales rep only honest person who cared
I didn't like
  • Honestly 2-3 hours on hold a week for 3 weeks
#1109675
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