Product: Paychex Small Business Payroll Services Clear all filters (14 of 14 reviews match)
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WE ARE A VERY SMALL HVAC COMPANY AND PAYCHEX HAS BEEN RIPPING US OFF FOR SEVERAL MONTHS NOW, WE HAVE BEEN WITH THEM FOR A FEW YEARS BUT FIRED THEM A COUPLE DAYS AGO... NOW WE ARE HIRING AN ATTORNEY TO LOOK INT O POSSIBLE NATIONWIDE CLASS ACTION SUIT. THIS IS OUR MONEY...
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1.0
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Paychex Small Business Payroll Services
I didn't like
  • Any part of them
#1218781
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Our company has stopped services with Paychex and they are still withdrawing money. I have an confirmed email of a closed account and for some reason the company's departments don't work together. You have to call every single entity of the company to stop your...
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Anonymous
Anonymous

THIS IS WHY WE ARE GATHERING INFO TO GET A CLASS ACTION SUIT AGAINST THEM... WE OWN A VERY SMALL HVAC COMPANY AND HAVE THE VERY SAME ISSUES. I CALL IT LEGAL THEFT!!! WE NEED T...

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Paychex Small Business Payroll Services
#1188792
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After being employed at the same organization for two years, Paychex decided to change my tax withholding preferences to NONE for NO reason and without ANY documentation (because I never requested the change!). I didn't notice because it happened at the same time I...
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1.0
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Paychex Small Business Payroll Services
I didn't like
  • Bad experience
  • All of the issues and our wasted time
  • Paychex payroll staff they seem incompetent
#1089266
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Paychex - Still billing account after service has been cancelled

Very very bad service. Emailed cancellation form paychex sent me and still charges coming out of account. They had the nerve to send me to a collections agency, while still debting account. Talked with several people at paychex no one seems to have any sense. Advise uless your a good sized company have your CPA do the paperwork and do your payroll through your bank.
1.1
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Paychex Small Business Payroll Services
#1085787
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Switched from ADP recently and it's quite possibly the worse decision I've ever made.For the most part, customer service is awful and I was given incorrect information about he benefits of the service just to find out after the switch most of it isn't true. Have been...
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PaychexPayrollSpecialist
Anonymous

Unless your account has gone to Corporate. No one will be concerned at Paychex if you get penalties or liens against your business. As of now I have seen customers waiting 11 ...

1.8
Product
Paychex Small Business Payroll Services
I didn't like
  • Little to no communication
  • Inaccurate information
  • Paychex payroll staff they seem incompetent
#1065072
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I only used them for a few months because it was a nightmare.From the rep forgetting about our meeting and not showing up to billing errors in my account to not filing my quarterlies, to not terminating my quarterlies when I asked them to upon my termination with them...
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1.8
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Paychex Small Business Payroll Services
I didn't like
  • Reliability or responsibility
#1064197
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Paychex - Small Business Payroll Services Review

This company is a total time waster. If you are looking to simplify your payroll forget them. They don't listen- no personalized service, difficult to reach, hidden charges etc etc. I had the simplest possible account--- same every week but I spent answering questions and over and over.
1.0
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Paychex Small Business Payroll Services
#1051405
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Accounts recommend this great guy who works for Paychex. He comes out to meet. We he 1 person's paycheck's payroll to be done 1 x a month for the same amount. He says $70.00. I said WHAT!!! Wow! He looked suprised at my reaction and truthfully we never had a "service"...
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Paychex Small Business Payroll Services
#1033682
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DO NOT use Paychex to process your payroll. Your data is not secure with Paychex! We have a small organization and when Paychex switched their system several months ago, the mailing addresses of several of our employees were suddenly changed to incorrect addresses. But...
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Anonymous
Al

Yikes! That sounds like quite the headache MrsStrayhorn. It sounds like they also may have had a breach in their system with a large amount of their Wisconsin state tax return...

1.0
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Paychex Small Business Payroll Services
#1009931
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I have tried to contact Paychex located in Novi, MI 11 different times and was electronically put on hold for a minimum of 5 minutes and the longest hold time was 48 minutes without ever speaking to a human. All calls were made during business hours. I sold my business...
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1.0
Product
Paychex Small Business Payroll Services
I didn't like
  • Little to no communication
  • No responsibility for mistakes
  • Terrible customer service
#917775
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