Paychex Small Business Payroll Services Reviews

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I have tried to contact Paychex located in Novi, MI 11 different times and was electronically put on hold for a minimum of 5 minutes and the longest hold time was 48 minutes without ever speaking to a human. All calls were made during business hours. I sold my business and closed my account properly through their channels. They continue to invoice me for work never performed and attempt to debit the account that was closed after I sold my...
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1.0
I didn't like
  • Terrible customer service
  • Little to no communication
  • No responsibility for mistakes
#917775
I called corporate and the gentleman from the Presidents Office said this was not how they do business, that someone else can give us a quote. Later, I got a call from the Phoenix location. Pam, the senior management in Phoenix and yes, Pam defends this practice and she is the highest up in the State she says. Sorry but if only one person can give a quote, just imagine how hard it will be to solve issues or mistakes Paychex will make. All Pam...
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1.0
I didn't like
  • Terrible customer service
#901793
I used these people for less than 5 weeks and it is apparent there is complete and utter chaos reigning throughout this company.Do yourself a favor and run the other direction if ever considering this company for services. Payroll journals, paydays, check numbers listed inaccurately. This company is terrible...Try calling in and get someone to address the complaints they often fall short of. From the start of their services constantly being...
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As a small business owner, I don't have time to do that. If you try to escalate issues, you get a different person each time who says they'll get back to you but never do. Finally when I said I was going to start looking at other options, they terminated my account...without telling me. They later said that my comment that I was going to start looking around was the same as saying that you are terminating the contract. I truly have never...
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