Manufacturer: Paychex Category: Payroll Services Clear all filters (12 of 12 reviews match)
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After being employed at the same organization for two years, Paychex decided to change my tax withholding preferences to NONE for NO reason and without ANY documentation (because I never requested the change!). I didn't notice because it happened at the same time I...
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1.0
Product
Paychex Small Business Payroll Services
I didn't like
  • Paychex payroll staff they seem incompetent
  • Inaccurate information
  • Bad experience
#1089266
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Switched from ADP recently and it's quite possibly the worse decision I've ever made.For the most part, customer service is awful and I was given incorrect information about he benefits of the service just to find out after the switch most of it isn't true. Have been...
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PaychexPayrollSpecialist
Anonymous

Unless your account has gone to Corporate. No one will be concerned at Paychex if you get penalties or liens against your business. As of now I have seen customers waiting 11 ...

1.8
Product
Paychex Small Business Payroll Services
I didn't like
  • Inaccurate information
  • Little to no communication
  • Paychex payroll staff they seem incompetent
#1065072
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I only used them for a few months because it was a nightmare.From the rep forgetting about our meeting and not showing up to billing errors in my account to not filing my quarterlies, to not terminating my quarterlies when I asked them to upon my termination with them...
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1.8
Product
Paychex Small Business Payroll Services
I didn't like
  • Reliability or responsibility
#1064197
Reply to reviews

Paychex - Still billing account after service has been cancelled

#1085787
1.1
Details
Very very bad service. Emailed cancellation form paychex sent me and still charges coming out of account. They had the nerve to send me to a collections agency, while still debting account. Talked with several people at paychex no one seems to have any sense. Advise uless your a good sized company have your CPA do the paperwork and do your payroll through your bank.
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This company is a total time waster.If you are looking to simplify your payroll forget them. They don't listen- no personalized service, difficult to reach, hidden charges etc etc.I had the simplest possible account--- same every week but I spent answering questions...
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1.0
Product
Paychex Small Business Payroll Services
#1051405
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Accounts recommend this great guy who works for Paychex. He comes out to meet. We he 1 person's paycheck's payroll to be done 1 x a month for the same amount. He says $70.00. I said WHAT!!! Wow! He looked suprised at my reaction and truthfully we never had a "service"...
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Product
Paychex Small Business Payroll Services
#1033682
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DO NOT use Paychex to process your payroll. Your data is not secure with Paychex! We have a small organization and when Paychex switched their system several months ago, the mailing addresses of several of our employees were suddenly changed to incorrect addresses. But...
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Anonymous
Al

Yikes! That sounds like quite the headache MrsStrayhorn. It sounds like they also may have had a breach in their system with a large amount of their Wisconsin state tax return...

1.0
Product
Paychex Small Business Payroll Services
#1009931
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I have tried to contact Paychex located in Novi, MI 11 different times and was electronically put on hold for a minimum of 5 minutes and the longest hold time was 48 minutes without ever speaking to a human. All calls were made during business hours. I sold my business...
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1.0
Product
Paychex Small Business Payroll Services
I didn't like
  • Little to no communication
  • No responsibility for mistakes
#917775
Reply to reviews
Pam, the senior management in Phoenix and yes, Pam defends this practice and she is the highest up in the State she says. Sorry but if only one person can give a quote, just imagine how hard it will be to solve issues or mistakes Paychex will make. All Pam wanted to...
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Anonymous
Anonymous

This is Ashley Parsell with ADP - I can help get you an affordable and reliable payroll platform! Give me a call! I can get you a quote within minutes and you have an entire t...

1.0
Product
Paychex Small Business Payroll Services
#901793
Reply to reviews
I used these people for less than 5 weeks and it is apparent there is complete and utter chaos reigning throughout this company.Do yourself a favor and run the other direction if ever considering this company for services. Payroll journals, paydays, check numbers...
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Anonymous
Anonymous

I'm sorry that you have had issues with your hr/pr provider. My name is Mike, I'm a Major Account District Manager for ADP in New York, but I have partners in every state. I...

Product
Paychex Small Business Payroll Services
#894755
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Paychex swooped in and told her they can handle all her taxes for her. She explained to the rep that she was the only one working and that she would have no employees and they told her they still could help her. Since she wasn't really up on self employment taxes she...
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Anonymous
Anonymous

Is your daughter's company an S-Corporation? If that is the case then yes she has to be on the payroll, but pay herself reasonably. Just because you are the owner that doesnt...

Anonymous
Anonymous

Hi, I'm sorry to hear about your experience with Paychex. My name is Kyle, I work for ADP and would be happy to work with you and discuss options for your business. Please fee...

1.0
Product
Paychex Small Business Payroll Services
#864355
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