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Paychex - AWFUL

I have been on hold 4 times today for 30mins- 1.5 hours. I can’t get ANYTHING done because this is occupying my time. Never using this site again
#1357794
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I have used Paychex for a few years and every time I have to go back to them, for other reasons, I gringe. Over the course of multiple accounts and pay periods, because my business is seasonal, I have received poor after poor customer service. This last go around I...
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1.0
I didn't like
  • Robbed me
  • Little to no communication
  • Terrible customer service
#1327632
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Paychex - Won't let me log in

I tried logging in but it didn't work so I tried making a new account but it didn't work
#1322471
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Paychex needs sued and I’m gathering people to appeal to the expensive attorneys to sue a monster scam company. . I’m starting a class action lawsuit and am interested in gathering the people/small business owners interested in joining the lawsuit. Please visit my...
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1.0
#1317143
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WORST SERVICE EVER. We started using Paychex as a payroll provider and added on their 401k administration service. What a mistake. Endless, large fees that are miscalculated, reversed (incorrectly), and added back on. When I tried to contact the company, I was put on...
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1.1
I didn't like
  • Excessive fees
  • Customer service quality
  • Reliability or responsibility
#1313845
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Paychex - Tracking a 401k loan check

Would like to know the status of my loan check
#1305396
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My employer is attempting to withhold 27% from my last paycheck claiming that Paychex calculated the taxes for them. I attempted to contact Paychex to see if they have a record of calculating my taxes (MY taxes for MY income) and they gave me the runaround and refused...
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1.0
I didn't like
  • No responsibility for mistakes
#1300197
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Timely, accurate payroll processing is critical to ALL businesses, large or small. Unfortunately PAYCHEX does not grasp this concept very well. But most importantly, the Customer Service 'ethic' of this Company is lacking, bordering on non-existent. I can rarely, if...
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4.0
#1294697
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TERRIBLE. Their customer service is atrocious. I have had nothing but bad luck with the six months I have had them doing my company payroll. If I could give a worse review then a one star I would. They have no attention to detail and their customer service is just plan...
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#1294488
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Contact Paychex

Mailing Address:
Paychex, Inc.
911 Panorama Trail South
Rochester, New York 14625-2311
United States
Phone:
(800) 322-7292
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My acct no A870-0980, cust for more than 5 years. I submit my total hours on every saturday's night end of payroll week 06/09/18, and on Friday 06/15/18, no checks were delivered, called and was told that payroll was never processed. Today Friday 06/15/18, mailman came...
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1.8
#1291824
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