Paychex Reviews and Complaints
Add to comparisonPaychex - Tracking a 401k loan check
Would like to know the status of my loan check
My employer is attempting to withhold 27% from my last paycheck claiming that Paychex calculated the taxes for them. I attempted to contact Paychex to see if they have a record of calculating my taxes (MY taxes for MY income) and they gave me the runaround and refused...
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Timely, accurate payroll processing is critical to ALL businesses, large or small. Unfortunately PAYCHEX does not grasp this concept very well. But most importantly, the Customer Service 'ethic' of this Company is lacking, bordering on non-existent. I can rarely, if...
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TERRIBLE. Their customer service is atrocious. I have had nothing but bad luck with the six months I have had them doing my company payroll. If I could give a worse review then a one star I would. They have no attention to detail and their customer service is just plan...
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My acct no A870-0980, cust for more than 5 years. I submit my total hours on every saturday's night end of payroll week 06/09/18, and on Friday 06/15/18, no checks were delivered, called and was told that payroll was never processed. Today Friday 06/15/18, mailman came...
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Paychex may be the most poorly organized company I have ever dealt with. Their account representatives (I have dealt with several) are unresponsive, disorganized, and have repeatedly made errors in our company's accounts. It takes multiple emails to get a response,...
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I had a glowing 3 year experience with Paychex, but I knew well in advance if I ever "broke up" with them, it would be a nightmare. I took payroll in house in January and that's when my troubles began. BEWARE if you are in OREGON working with Beaverton folks. Everyone...
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Double paid an employee. Then didn’t adjust reports so I had to fight that problem with my agencies. Didn’t file state quarterlies timely or reimburse me for the penalty. I found that out when the state began calling. Didn’t cancel me when I submitted my form...
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MutedSiberian
Exactly my issue. Took me 11 calls to finally get it settled...I think. I also had problems with my quarterlies, to the tune of $16K last year. I hope you get everything you a...
Product
I didn't like
- All of the issues and our wasted time
- Paychex payroll staff they seem incompetent
- Customer service reps do not stand by their word
After sitting there idle for 3 years, I finally decided to terminate my Paychex 401K acccount. It was tremendously difficult to do, and took intervention from my rollover 401K broker. But finally got them to send the money to them. Bad enough. THEN: they decided to...
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Renfro
Our small business dumped them years ago and switched to ADP .
Similar to Paychex
Because i am an employee of a customer, they aren't allowed to disclose information. Fair enough. But the fact that we have not been paid on time 3 times now and I actually called to find out why they have been messing my paycheck up with deduction, they told me to...
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Anon Ymous
I'm having the same problem as stated in review #1230718. My employer is attempting to withhold 27% from my last paycheck claiming that Paychex calculated the taxes for them. ...
Hi there!I am so sorry to hear what happened with Paychex! I am a business consultant for ADP and I would love to make sure this never happened again. Please call me to discus...