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I had a glowing 3 year experience with Paychex, but I knew well in advance if I ever "broke up" with them, it would be a nightmare. I took payroll in house in January and that's when my troubles began. BEWARE if you are in OREGON working with Beaverton folks. Everyone...
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1.8
#1246206
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Double paid an employee. Then didn’t adjust reports so I had to fight that problem with my agencies. Didn’t file state quarterlies timely or reimburse me for the penalty. I found that out when the state began calling. Didn’t cancel me when I submitted my form...
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MutedSiberian
MutedSiberian

Exactly my issue. Took me 11 calls to finally get it settled...I think. I also had problems with my quarterlies, to the tune of $16K last year. I hope you get everything you a...

1.3
I didn't like
  • All of the issues and our wasted time
  • Customer service reps do not stand by their word
  • Paychex payroll staff they seem incompetent
#1237299
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Paychex began invoicing me AFTER I had terminated my 401K account with them
After sitting there idle for 3 years, I finally decided to terminate my Paychex 401K acccount. It was tremendously difficult to do, and took intervention from my rollover 401K broker. But finally got them to send the money to them. Bad enough. THEN: they decided to...
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Anonymous
Renfro

Our small business dumped them years ago and switched to ADP .

1.7
#1235263
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Because i am an employee of a customer, they aren't allowed to disclose information. Fair enough. But the fact that we have not been paid on time 3 times now and I actually called to find out why they have been messing my paycheck up with deduction, they told me to...
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1.0
#1230718
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WE ARE A VERY SMALL HVAC COMPANY AND PAYCHEX HAS BEEN RIPPING US OFF FOR SEVERAL MONTHS NOW, WE HAVE BEEN WITH THEM FOR A FEW YEARS BUT FIRED THEM A COUPLE DAYS AGO... NOW WE ARE HIRING AN ATTORNEY TO LOOK INT O POSSIBLE NATIONWIDE CLASS ACTION SUIT. THIS IS OUR MONEY...
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1.0
I didn't like
  • Any part of them
#1218781
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These guys are so unresponsive. Customer service is non existent. They never call back. I have gotten reps who say they are just learning and I probably know more than they do. Training links are so simplistic, doesn't get specific questions answered. Working with this...
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1.0
I didn't like
  • Customer service
#1214795
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i was very happy for many year witht Paychex of MIramar branch but after my representative was changed to Tampa Branch , them the service went from 10 to 1 the representative is never confirming that the information is received , the payroll is being mess up many times...
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1.5
#1206450
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We were trained for the paid sick leave to be effective July 1, 2017 by Arizona Law. They advised that the accrual would work and show on the employees paycheck. It has not worked since July 1st of 2017, and they are still giving excuses as to how "it should" have been...
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2.8
#1200587
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Our company has stopped services with Paychex and they are still withdrawing money. I have an confirmed email of a closed account and for some reason the company's departments don't work together. You have to call every single entity of the company to stop your...
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Anonymous
Anonymous

THIS IS WHY WE ARE GATHERING INFO TO GET A CLASS ACTION SUIT AGAINST THEM... WE OWN A VERY SMALL HVAC COMPANY AND HAVE THE VERY SAME ISSUES. I CALL IT LEGAL THEFT!!! WE NEED T...

#1188792
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Paychex - Thives

Stole $2800 out my account. Worst Company Ever!!!
1.0
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#1188620
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