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Paychex - The worst ever (retirement services)
This company is just incompetent. Their website is a joke bloated mess and even initiating a rollover (a simple task for a retirement service) has been a complete disaster. They don't even provide a customer service number on the site you have to hunt it down on an...
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#1167726
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Without a doubt the worst company to deal with next to Comcast. They come into your office and sell you a bunch of BULL about their customer servIce and how easy it will be to use their forms and how they are there to help. FACT- the company handling all of the medical...
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1.6
#1162243
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Paychex overpaid social security by more than three and a half times what it should have been. Medicare was also overpaid by more that twice what it should have been. Their solution was to skip deductions on the following weeks until ther error was caught up. Now here...
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#1132197
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Paychex - Fraudulent company. Stealing my money

Paychex
#1168937
1.0
Details
I fired Paychex as payroll company after they did not pay my employees on time in 3 ocations. They have access to my accounts because they were doing the payroll. I submitted written notifications of cancelation of all services. After 4 months they still pay themselves.
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Paychex - Lost my job and needed to cash out my 401 to pay some bills

Paychex
#1153802
Had a 401 with them lost my job and need to cash out to pay bills and Christmas for my to girls. Even payed for overnight shipping on check and still didn’t send it out on time. My lights got turned off and no gifts for my kid on time for Christmass day. Will never do business with them again.
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Paychex - Excessive fees for terminated 401k plan -- they took over 40% of my balance!

Paychex
#1138615
1.0
Details
My 401K balance was a piddling $321 when my company terminated the 401K plan. Then Paychex charged me $140 for Plan Administration fees and now also wants a $75 fee to issue a rollover check. Can anyone say "excessive fees"? Do not do business with Paychex -- Do not do business with Paychex {{Redacted}}
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

Paychex - Terrible integration of accounts

Paychex
#1128954
can't access my account. customer service waits are hours longs. horrible! Would never ever use them again! {{REDACTED}}
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We have sent our first premium payment along with our Cobra enrollment form 1 day after we received the letter from paychex on 9/25, which by the way is 26 days after we have already lost our insurance coverage, on 9/28 our check had already been cashed and 6 days...
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1.0
#1127616
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23-year client. My long-time Specialist retired last summer. Things started out ok but got worse with every month. Three weeks ago when my payroll didn't arrive on Thursday, I asked my Specialist to track it. Her response, "Your payroll hasn't processed yet, i never...
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2.2
#1124613
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We used Paychex for 3 years and put up with a lot of mistakes. If you are reading this please look elsewhere to run your payroll. 16 years in business used ADP for the first 13 years and loved them until the constant add on sales calls started. They wanted to sell me...
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#1123320
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I am a small business owner of a manufacturing company. I use Paychex for my payroll and have been satisfied for many years with this service. However, the two times I agreed to be sold their other services, I have been greatly disappointed. It comes down to their...
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#1120534
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I have been trying to roll-over my 401k for 3 months now and it has been a nightmare. First they issued the check to the wrong payee. Then they asked me to fill out a form to void the check and reissue a new one. I did that and since then it has been 2 months and they...
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#1116665
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Flex platform was not calculating 401k correctly, employee data erased after conversion from 'Preview' platform. Customer service is slow and horrible with high turnover (might as well call out of the country if they take so long to get back to you), price increases...
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#1110496
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DO NOT MAKE THE MISTAKE OF TRUSTING THESE PEOPLE THEY ONLY CARE ABOUT THEM SELVES.SEARCH FOR A NON COMMISSION BASSED PAYROLL COMPANY, several employees were very helpful, in fact our sales rep went out of her way to try and help Paychex' internal office simply follow...
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1.0
I liked
  • Sales rep only honest person who cared
I didn't like
  • Honestly 2-3 hours on hold a week for 3 weeks
#1109675
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