Paychex Reviews

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My pay Rate is set at 16.00$ but initially it’s 16.75 I’m a 2nd shift

3.5
Paychex - My pay Rate is set at 16.00$ but initially it’s 16.75 I’m a 2nd shift
My pay Rate is set at 16.00$ but initially its 16.75 Im a 2nd shift It should be 16.75$ and. OT IS 24.75
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ID
#2271882 Review #2271882 is a subjective opinion of poster.
Service
Paychex Payroll Services
Pros
  • I hope they updated my pay rate
Cons
  • Inaccurate information
Preferred solution
Fixing my pay rate to 16.75 like on the payment proof

Some kind of retirement was set up at a company I used to work for. When I was later trying to roll it over into a plan at my current company, the account set up asked what type of account it was (IRA, Roth, etc.). Having never dealt with the account, I did not know....
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ID
#2549017 Review #2549017 is a subjective opinion of poster.
Location
Portland, Oregon

1.0
I am the only employee for a small company. Payroll should be easy. I am salaried and we do pay adjustments just once a year. Paychex can't handle it. They started deductions to my HSA which continued for over 2 years when they decided to stop payments. After multiple...
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ID
#2465306 Review #2465306 is a subjective opinion of poster.
Location
Fairport, New York

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WORST COMPANY EVERY..DO NOT USE THEM!

1.0
I usually never take the time to leave a review, but I need to aware other businesses owners like me that this company is the worst company that you can even hire to do your payroll. They were charging me $50.00 extra in my weekly invoice for doing the fast dd. (I never ask for the fast dd service) I decided to cancel my service with them in Feb. Now I just got a letter from the TWC department that they never filed my last quarterly report oct-dece from last year!!!! And in the invoice they CHARGED ME for it. I have called them, email them, and now they don't answer me. I just filed the TWC report my self and I had to pay the $65 penalty fee from my pocket. WORST SERVICE EVER!!!

User's recommendation: Never use this company.

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ID
#2450910 Review #2450910 is a subjective opinion of poster.
Cons
  • Not proe
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Numerous payroll errors

My husbands employer recently switched to paychex for their payroll. It has been nothing but a nightmare since the change. His W2 was off by almost 6 thousand dollars, they have continued to take the wrong local tax out and we are missing 3 payments from our HSA. we are STILL waiting for an update and corrected W2, a reinbursment of our missing HSA payments and corrected local tax deductions.TH

User's recommendation: worst payroll company ever, they have been ignoring my husband employer and HR dept to fix the issues.

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ID
#2414900 Review #2414900 is a subjective opinion of poster.
Location
Pottsville, Pennsylvania
Loss
$6
Preferred solution
fix whats wrong and answer emails and phone calls from employers that you are screwing up employees payroll

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Verified Reviewer New Reviewer

Paychex Cobra never sent my payments to Empire Blue or Delta Dental

1.0
Went to my Eye appointment which took a whole month to get due to Covid only to find that Paychex COBRA had never forwarded my payments that I made for December January and February to Empire Blue Vision! Thus it was basically inactive so spent whole day trying to find where my Paychex COBRA MONEY went to!!!!!! Additionally called Delta Dental and they never even got notice that I was going COBRA so where did my September October November December and January Payments go to? Are they keeping it in Paychex COBRA POCKETS TO wait see if people really are going to use that so they can POCKET THE DIFFERENCE???!!!

User's recommendation: SUE PAYCHEX COBRA FOR POCKETING THE FUNDS!!

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ID
#2413947 Review #2413947 is a subjective opinion of poster.
Loss
$250
Preferred solution
Deliver product or service ordered

Should be illegal for employers to use this

1.0
Labor law says that employees need to be given copies of their pay stubs and tax forms. Employers who use Paychex obviously don't care about this requirement because every time I've had an employer who has used Paychex, I wasn't able to access my pay stubs. Account registration gives me errors and I have to call support during their business hours to get any help. The software is antiquated and people should not need to jump through so many hoops just to see their earnings info!

User's recommendation: Employers: DO NOT USE! Employees who have no choice: sorry, you're out of luck.

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#2393620 Review #2393620 is a subjective opinion of poster.
Cons
  • Everything this company did
  • Bad experience

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I need my 2019 and 2020 year end payroll report and can not find Kylee Kipp

Got on the phone with a person who put me on hold for One hour to no avail.

User's recommendation: Leave paychecks.

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ID
#2388870 Review #2388870 is a subjective opinion of poster.
Location
Walnut Creek, California

Paychex account

I have forgotten my password for my paychex account and when I went to forgotten password. I put my birthday, year and phone number correct, but it told me it was incorrect. Not only that, but I did many tries that it temporarily locked my account. I was wondering what I would have to do to unlock it.
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#2387784 Review #2387784 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Set up new account

Pay check is Blocking the ability to see my pay stubs
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ID
#2385782 Review #2385782 is a subjective opinion of poster.
Location
Westfield, New Jersey
Preferred solution
Deliver product or service ordered
New Reviewer

I cant access my paychex information

I changed companies and I can't get into my login because my phone number has also changed.....
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ID
#2380479 Review #2380479 is a subjective opinion of poster.
Preferred solution
Information

Can not reach them to call In Payroll. I go through this every week. Hours to get someone to answer the phone

2.7
You can not teach them to call in payroll

User's recommendation: Try another company.

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ID
#2379314 Review #2379314 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Cons
  • Do not answer their phones
Preferred solution
Answer the phone

Horrible service

1.0
Paychex told me I needed to unemployment insurance, I did then I found out I didn't need to, and all they said was, your problem.

User's recommendation: stay away.

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ID
#2342976 Review #2342976 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

Problems with customer service

I am so tired of them switching payroll reps and then they never let you know they will be out of the office. Then you are stuck trying to find someone to help you with your payroll. I am about to end my relationship with them.

User's recommendation: Run.

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ID
#2336347 Review #2336347 is a subjective opinion of poster.
Location
Columbia, South Carolina

Login issues

Login issues I changed my cell number and it keeps saying it will send a confirmation to old number I cant do anything Im stuck
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#2248172 Review #2248172 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Payroll "specialist" rotation

1.0
I am tired ive been tossed around from specialist to account managers specially because this rotation always creates payroll problems for our company because paycheck employees do not communicate with each other so we basically have to start over again Every time we are switched around
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ID
#2242835 Review #2242835 is a subjective opinion of poster.

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