Most helpful review

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Verified Reviewer
New Reviewer
I am an independent marketing contractor. For the convenience of my clients, I made the mistake of recommending Paychex to keep their accounts in order. Not only have I received complaints from my clients with regard to how expensive they are, but I additionally have...
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1 comment
#2113364

my experience as a long time customer has been similar. Service has really deteriorated.

ID
#3225318 Review #3225318 is a subjective opinion of poster.
Cons
  • Expensive
  • Reliability or responsibility
  • Disrespectful
Loss
$500
Preferred solution
Apology

Locked account

My account is still locking me out I can't reset it or anything called u guys 2xs and it is still saying locked please reset it or help me with this matter
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ID
#3699684 Review #3699684 is a subjective opinion of poster.
Location
Detroit, Michigan

I had to keep calling and sending emails to specialists and supervisors that didn't respond.

I finally got my issues resolved from last year after calling three times and leaving numerous messages. The company didn't send my last year's tax info to me, so I could file for 2021. Customer service turnaround time is not that great. That's why I don't use their services anymore.

User's recommendation: Their sales Representatives are great but for as them saying you will have a specialist assigned, not true.

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ID
#3692855 Review #3692855 is a subjective opinion of poster.
Location
Savannah, Georgia
Service
Paychex Customer Care
New Reviewer

Re activate an account

Company code is 1504**** Orthopaedic Associates of Manhasset Call me tomorrow Joel Felderman CPA 516-662-****
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ID
#3667699 Review #3667699 is a subjective opinion of poster.
Location
Oceanside, New York
New Reviewer

Retirement services

Did distribution as their requirements waited for check to rollover. Nothing after 4 weeks called and then was told they voided they check which I never received without my consent or knowledge and they decided to reinvest it in the company that I no longer work for plan. Would not tell me who authorized it or why it was done.

User's recommendation: They are a joke if you want you money to be yours.

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ID
#3592820 Review #3592820 is a subjective opinion of poster.
Location
Amherst, New York
Cons
  • Dealiong with the customer service
  • Reliability or responsibility
Loss
$32598
Preferred solution
Full refund

Why do our employees have to go without their paychex because of your incompetence.

This is the 2nd time within 4 months our employees did not get paid. I've had to call Paychex several times in a row to get any information at all. It was the wrong info. Still no pay! An employee went out of town and had to turn right around..she lives paycheck to paycheck..most people do. I have people with families. If paychex can't remedy this problem we will be seeking a different company to work with asap. Angry in Phoenix.

User's recommendation: I recommend they do some shopping around before doing business with them.

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ID
#3572987 Review #3572987 is a subjective opinion of poster.
Location
Peoria, Arizona
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Hardship

Request to hardship review? Well paycheck system have no way to send documents to paycheck system I try the email not going Thur?
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ID
#3517075 Review #3517075 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

To give my bank account information

No review or complaint im trying to get my account info to look at account so i can get paid for my job
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ID
#3495353 Review #3495353 is a subjective opinion of poster.
Location
Anaheim, California
New Reviewer

No puedo entrar ami cuenta pay chek

Tenia una cuenta en pagar comprobar pero se me bloqueo ahora quiero entrar pero no puedo que haga agua número marco
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ID
#3495201 Review #3495201 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Unhappy

Its so hard to reach you guys. I have to try to call on my lunch but all I get is a bot and I feel stuck.
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ID
#3445138 Review #3445138 is a subjective opinion of poster.
Location
Oroville, California

Their customer service is useless, they don't follow up with customers issues.

Called and email dedicated payroll specialist and her supervisor several times regarding the whereabouts of employee garnishment checks, it has been over a month, not an email or return call, this happen before and it took them months to release those checks. Looking for a responsable payroll company.

User's recommendation: Don't use them!

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ID
#3437571 Review #3437571 is a subjective opinion of poster.
Location
Guatemala City, Departamento De Guatemala

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Verified Reviewer
New Reviewer

Trying to reset password and username

Every time I go into my account it says incorrect user name or password I am an employee with RMS management services in Berlin, CT. I can not get into my acct. fir the last month no need to be able to view my pay check stubs. I need to know what is going on with my work details. To make sure Im getting paid the right amount of money and hours.

User's recommendation: I can’t get any help from your staff!! Could someone please text me asap.

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ID
#3415652 Review #3415652 is a subjective opinion of poster.
Location
Wolcott, Connecticut
Preferred solution
I would like to get into my account to view it. I get paid every 2 weeks on a Thursday. I just got paid this last Thursday.

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Verified Reviewer
New Reviewer

Change phone number

I need too change the phone cant get any help I call 10 times no answer very very disappointed the costumer service cant help no answer
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ID
#3405026 Review #3405026 is a subjective opinion of poster.
Location
Brecksville, Ohio
Preferred solution
Update my phone number
New Reviewer

Poor customer service

We've been a client for years and since they started remote work by payroll specialists, their customer service is the absolute worst of any company I have ever dealt with. Find another payroll company. They are the worst!!

User's recommendation: Find another company!!

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ID
#3381837 Review #3381837 is a subjective opinion of poster.
Service
Paychex Payroll Services
Cons
  • Excessive fees
  • No assistance in setting up new employees when needed
  • Little to no communication
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible Customer Service

Since they moved to remote workers, they went from bad to worse. I could go in and on how horrible they are while I wait to get off hold, now 30 minutes, but I wont. Do yourself a favor and find another Payroll provider.

User's recommendation: Stay Away.

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ID
#3366072 Review #3366072 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Preferred solution
Price reduction
Having met a Paychex current employee, she has no regard for patient private information. While visiting a family member, this employee was facetiming friends and speaking out loud bank information. While the employee was speaking information, she was writing client's...
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ID
#3346862 Review #3346862 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Untrustworthy employee
Preferred solution
This employee needs to be let go her name is Erin Anaya Zurcher I believe

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