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Paychex - Complete Mismanagement

Our company uses Paychex and have an HSA account. They have ZERO customer service and supporting documents for expenses have been submitted REPEATEDLY and still no action or continued notices that ineligible 'purchase'. This company straight up SUCKS!
Company wrote 0 public responses to the review from Dec 11.
#1420993
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On Nov 23, 2018 PAYCHEX double charged my account when they ran my last payroll causing my account to be overdrawn and subsequently I was hit with a slew of overdraft fees. Not only have they not reversed the process, they are not paying overdraft fees. Today is Nov...
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Company wrote 0 private or public responses to the review from Nov 28.
Anonymous
Shayla Jones

I'm a consultant at ADP and would love to get you on board. I'm sorry you've had such a bad experience, but I hope to get you on board with ADP and take those headaches from P...

Anonymous
Anonymous

Our small company also dumped Paychex in favor of ADP. The worst thing ADP ever did was show up an hour or two late. Paychex botched more than that but since this is your comp...

1.2
#1409630
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I report numbers every 2 wks and I have personally had to fix the time attendance several times and they still do not have it correct. How hard is it to key in numbers? They report the numbers back to me before I get off the phone but yet when I get my report the...
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Company wrote 0 public responses to the review from Oct 31.
#1391652
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Paychex - Login issues

I can't log into my paychex
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 12.
5.0
Details
Reliability
#1380405
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I run a small business with eight employees, they became interested in getting information on 401K. I was already a customer of paychex so I call to get some information. The representative came out, spoke to myself and the worker. Did not answer any question about...
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Company wrote 0 private or public responses to the review from Oct 05.
Anonymous
Jake

Sorry to hear you had a bad experience with your payroll vendor. Shoot me an email and I’m happy to discuss how I might be able to help with personalized service for a small b...

1.0
I liked
  • Payroll specialist
  • Payroll system
I didn't like
  • 401k set up
  • Terrible customer service
  • Customer service reps do not stand by their word
#1373919
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Paychex - Employee

Login issues I tried to login my account but I can't because my account is blocked
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 19.
#1360023
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Paychex - AWFUL

I have been on hold 4 times today for 30mins- 1.5 hours. I can’t get ANYTHING done because this is occupying my time. Never using this site again
Company wrote 0 public responses to the review from Sep 17.
#1357794
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I have used Paychex for a few years and every time I have to go back to them, for other reasons, I gringe. Over the course of multiple accounts and pay periods, because my business is seasonal, I have received poor after poor customer service. This last go around I...
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Company wrote 0 private or public responses to the review from Aug 12.
1.0
I didn't like
  • Terrible customer service
  • Bad experience
  • Robbed me
#1327632
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Paychex - Won't let me log in

I tried logging in but it didn't work so I tried making a new account but it didn't work
Company wrote 0 public responses to the review from Aug 06.
#1322471
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Contact Paychex

Mailing Address:
Paychex, Inc.
911 Panorama Trail South
Rochester, New York 14625-2311
United States
Phone:
(800) 322-7292
More
Paychex needs sued and I’m gathering people to appeal to the expensive attorneys to sue a monster scam company. . I’m starting a class action lawsuit and am interested in gathering the people/small business owners interested in joining the lawsuit. Please visit my...
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Company wrote 0 public responses to the review from Jul 30.
Anonymous
Lenny

I left adp for paychex last year. Worst mistake of my life. My company had a simple ira with fidelity and we switched to a paychex 401k. They screwewd up everything from the s...

1.0
#1317143
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