Paychex - Terrible Customer Service
I called today to get a quote for payroll services. I was told there is only one girl that gives accurate quotes and her name is Laura.
Laura is not in and nobody else can give quotes in this organization. I called corporate and the gentleman from the Presidents Office said this was not how they do business, that someone else can give us a quote. Later, I got a call from the Phoenix location. Pam, the senior management in Phoenix and yes, Pam defends this practice and she is the highest up in the State she says.
Sorry but if only one person can give a quote, just imagine how hard it will be to solve issues or mistakes Paychex will make. All Pam wanted to do is argue why one person should always be the one to give a quote.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
Paychex Cons: Terrible customer service.
Location: Phoenix, Arizona
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