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Lets see where do I start... Implementation - everything they entered was incorrect.

So All our W2s for the year had to be redone. Mistake after mistake with check deliveries going to the wrong places, the system shutting down for days, the lack of integration, they messed up so bad we got a year credit! They cant do one thing right. The system doesnt even have the abilities that a real payroll provider does like being able to run a ytd report or see previous deductions on the employee file.

The sales team lied about everything!

Their timekeeping system cant even handle more then 1 pto schedule or be able to lock employees out during pulling of hours. Its a disgrace that this company exists for employer over a count of 50 employee base

Reason of review: Bad quality.

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I hope you have already fired them! If not, please email me at gcooper4462@***.com.

Google any large company you are considering and see the reviews such as yours. Same issues at all large payroll companies. Enough said about that. There are other options that provide you with quality, accurate and customer driven services.

I may or may not be able to help you. If not, I can perhaps direct you to someone who can.

I would love to at least discuss with you. I GUARANTEE you, you are paying too much!

Renato Bvf

Hello,

My name is John Klein and I am so very sorry to hear of your issues and aggravations from using Paychex. I actually used to work for Paychex (on the operations side, so I know the issues) for several years and left because of the many incompetencies and failure to listen to both employee and client feedback, trust me there was a lot.

There are a couple reasons I went with Heartland over PC/ADP:

1.

Highest customer satisfaction rating in the industry

2. They are the most transparent in the industry with guaranteed price lock for what you agree upon and no hidden fees

3. They have a robust yet extremely user friendly platform that doesn't go down. Shoot me an email at John1.Klein@e-hps.com and I will do whatever I can to assist.

Happy New Year, lets make 2017 a better one! Thanks, John

Jadia Ulq

I'm so sorry to hear about your current situation with Paychex. If you'd like to see what ADP can offer as far as time clocks and integration, please reach out to me at lauren.herring@***.com.

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