Cancelled our services because we were so unhappy with Paychex.Our local representative was rude and disinterested and service was always disjointed and confusing.
Each phone call resulted in at least 3-5 transfers and no answers. After cancellation, we still got billed. Every time I called I got sent to a different office, different rep, no one could answer my questions and rarely were interested in helping. Even got told I was not authorized to call, when I had been the plan administrator for over a year.
I have now been told to call one number by three different people and when I call it they say they cannot help me.
This company needs serious help.
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